You're Patients Aren't That Patient (And It's Costing You)

Source: Velaro

Source: Velaro

Sometimes the 'obvious' is not so obvious when we get entrenched in our daily schedules.  Do we really know what our patients' experience is from their very first phone call?  When was the last time you called your own practice?  You may find it enlightening...

In an effort to assist practices in optimizing every touch point with patients, we often 'shop' our practices.  Some use call centers to make sure their patients get the immediate response they seek. Some employ dedicated phone staff to address the phone experience, and have done so with efficiency.  Others - not so much.  

As the below article from Opticall suggests, there's a cost associated with every call. Don't overlook the first, and most important interaction with patients. 

http://www.opticall.com/patients-are-not-patient/