CUSTOMER CARE REPRESENTATIVE

Who We Are

As a customer-driven organization – we’re not happy until our customers are happy. This philosophy extends throughout our entire team, motivates each of us daily, and frankly is the reason for our success. We are a small (but mighty) organization, where your work, feedback, and ideas will always be noticed, considered, and valued. If this is the type of opportunity you are seeking, please consider applying for our open position as a Customer Care Representative.

What We Do:

ALPHAEON CREDIT works with plastic surgeons, ophthalmologists, dermatologists, and dentists nationwide on implementing and leveraging a patient financing program that enables their patients to have the procedures they want today, with the ability to pay over time.

Responsibilities:

Ensures all customers receive a warm welcome and outstanding customer service

Welcomes, on-boards, and trains new customers, encouraging them to start offering ALPHAEON to their patients

Builds loyalty and relationships with existing customers by proactively reaching out on a scheduled basis, sharing tools and resources, and responds to matters in a manner that promotes customer loyalty

Resolves any issues quickly by answering inbound customer calls, voicemails, and emails to their line/email as well as the company’s dedicated hotlines

Maintains detailed notes in the company’s CRM system for any customer interaction so any team member can quickly pick up where you left off, delivering a superior experience

Communicates customer feedback, trends, and issues to the leadership team as needed and during team meetings to improve the overall organization and the customer experience

Works well with others in a team environment to achieve organizational goals while also being able to work independently to achieve individual goals

Committed to learning and growing by leveraging feedback and coaching

Attend national tradeshows throughout the year - usually over the weekend. 6-8 per year. 

Qualifications:

Previous experience in customer service, sales, or other related fields

Preference is given to those with experience working with or for plastic surgeons, ophthalmologists, dermatologists, and dentists

Ability to build rapport with clients quickly

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Self-motivated

As this position is 100% remote, reliable internet and telephone connectivity is required

Location:

Employee can be based at the corporate office in Irvine, CA or remote (work-from-home) position with preference given to those in the Eastern/Central time zones. 

Interested? Email your resume to katy.thomas@alphaeon.com