Alphaeon Access is for patients that don't qualify for an Alphaeon Credit Card. With this program, patients can obtain loans for up to $8,500, with APRs starting at 14.99%.
The program is easy for both patients and practices. When a patient does not qualify for an Alphaeon Credit Card, they will automatically be offered an Alphaeon Access Loan if they are eligible.
Practices that choose to offer Alphaeon Access must select from the following options:
Silver Plan: With this option, you can expect up to 30% of patients who do not pre-qualify for Alphaeon Credit to qualify for Alphaeon Access.
Gold Plan: With this option, you can expect up to 60% of patients who do not pre-qualify for Alphaeon Credit to qualify for Alphaeon Access.
FAQs
Q. Why should I offer Alphaeon Access when other lenders have similar programs for patients with challenged credit?
A. Alphaeon Access simplifies the process, so patients can apply in one place to get approved. Your patients may also find the terms more favorable with Alphaeon Access compared to other lenders offering financing to those with challenged credit.
Q. What are the merchant fees?
A. The Silver Plan has a merchant fee of 14.99%. The Gold Plan has a merchant fee of 19.90%.
Q. Is Alphaeon Access a credit card or an installment loan?
A. It is an installment loan. Unlike a credit card, installment loans can only be used for a single transaction.
Q. Will applying impact the patient's credit score?
A. Alphaeon Access offers a "soft" credit check that does not affect the patient's credit score. While applying for an access loan will not impact the applicant’s credit, payment history will be reported to the credit bureaus
Q. What if the applicant has a previous bankruptcy or foreclosure?
A. Give Alphaeon Access a try! Patients with previous bankruptcies and foreclosures may be approved for Alphaeon Access.
Q. What is the "service date"?
A. The "service date" is when the procedure or treatment is scheduled. Unless a specific "service date" has been adjusted by the practice, it will automatically be set 30 days from the contract's signing date. The practice can adjust this date at any time as long as it is within 90 days from the date the contract was initially signed. However, the "service date" can not be moved to a date in the past.
Q. What if the total amount owed is unknown?
A. If the total amount owed is unknown, leave the field blank. The highest possible amount will automatically be entered and can be adjusted later by the practice.
Q. Who completes the application?
A. The patient or responsible party must apply first for Alphaeon Credit, and then if they are declined, they will automatically be offered an Alphaeon Access if they are eligible.
Q. Can the practice complete the application on behalf of the patient?
A. No. The practice can assist the patient or responsible party but cannot complete the application for the patient or responsible party.
Q. What if the applicant is declined for Alphaeon Access?
A. If declined, the patient will receive a notification. Some applications may be pending, and in those situations, they will be asked to call Alphaeon Access's partner, Covered Care, to provide additional information.
Q. Does the patient have to accept the loan offer within a certain period?
A. The patient has 30 days from the approval date to accept the offer, sign, and submit their downpayment.
Q. Is there a down payment?
A. Yes, both the Silver and Gold Plans requires the patient to make a 10% down payment. The down payment must be made when the contract is signed.
Q. What happens if the down payment fails?
A. There will be an error message if the down payment fails, and the applicant will not be able to move forward with the loan until resolved. A common cause is if the billing address differs from the address used on the application.
Q. When does interest start accruing?
A. Interest starts accruing on the "Service Date."
Q. When is the first payment due?
A. First payment will be determined once the loan offer is accepted.
Q. What payment methods can be used for the downpayment?
A. The patient can make their downpayment using an FSA, HSA, debit card or credit card.
Q. Are automatic payments required?
A. No, automatic payments are not required but are strongly encouraged. Customers have the option to opt-in for automatic payments when signing the contract. However, they can always opt-in or opt out of automatic payments by contacting the Customer Support team at
Q. Can patients make payments online?
A. Yes, customers can log in to their account at any time to make a payment and view their account status by visiting goalphaeon.com/accesspayment. Payment reminders are sent two days before a payment is due.
Q. Will patients receive a receipt after making a payment?
A. Yes, they receive a receipt each time a payment is made to their account.
Q. When will patients receive their first statement?
A. Within two weeks of when the loan is accepted via mail.
Q. Can the loan be canceled or voided?
A. Yes, but only before the service date.
Q. Is the deposit returned if the loan is canceled or voided?
A. Yes, the deposit is returned via check within 10 - 14 business days.
Q. Can the loan be refunded?
A.Yes, anytime after the service date and after funds have been deposited into the practice’s account.
Q. Is there a pre-payment penalty?
A. No.
Q. Does the patient's monthly payment change when a refund is processed?
A. No, payment amounts remain the same and the term is shortened.
Q. Can the patient file a dispute?
A. Yes, the Alphaeon Credit team will assist you with the dispute process if needed.
Additional Questions?
Providers: Call (920) 306-1794
Patients: Call (888) 211-6015