Stop the Denials. Win the Appeals: A proven approach to getting insurance to pay—without endless follow-up
Insurance issues are not random. They are system failures.
In this direct, tactical session, Ashley Bond breaks down the real difference between rejections, denials, and appeals and shows you how to fix the breakdown at its source. Instead of rewriting the same appeals over and over, you will learn how to identify the patterns behind denials, strengthen documentation before submission, and build a repeatable appeal process that produces results.
This course moves beyond reactive claim chasing and into structured revenue control. Attendees will walk away with a clear framework to reduce denials, increase collections, and create accountability across clinical, front office, and billing teams.
Denied is a status. Paid is the goal.
Learning Objectives
By the end of this course, participants will be able to:
Clearly differentiate between rejections and denials and identify where each occurs in the claim life cycle.
Identify root cause patterns behind common denial categories including documentation gaps, coding errors, frequency limitations, and coordination of benefits issues.
Implement a structured claim tracking and status note system that improves accountability, follow-up efficiency, and speed of payment.
Turn appeals into a structured process instead of a guessing game.
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About the Presenter
Ashley Bond is the co-founder and Chief Dental Billing Officer at Wisdom. With a background rooted in hands-on dental practice operations, she began her career working alongside her father in his dental practice, gaining real-world insight into the financial and operational challenges dental teams face every day. Ashley is a trusted advisor to dental practices nationwide, specializing in revenue cycle oversight, billing performance analysis, and leadership-level financial clarity. She is a frequent national speaker, presenting at major industry events including the Greater New York Dental Meeting (GNYDM) and the Chicago Midwinter Meeting, and is known for delivering practical, data-driven education that teams can implement immediately. In addition to her speaking work, Ashley is a contributor to leading dental industry publications, including Dental Economics, Inside Dentistry, and Dr. Bicuspid, where she shares actionable insights on billing performance, insurance strategy, and operational sustainability.
