How to Combine AI, Efficient Systems, and Exceptional Customer Service to Create an Experience Patients Choose to Return To Today’s dental practices spend thousands of dollars attracting new patients, but many still struggle with patient retention. The problem isn’t always clinical care or even customer service. It’s the hidden “back door” where inefficient systems, inconsistent communication, and unmet patient expectations quietly drive patients away. In this engaging session, Laura Nelson shares how the most successful practices are combining smart technology with exceptional human connection to create an outstanding patient experience. Learn where AI can improve efficiency, where your team makes the greatest impact, and how investing in communication skills creates loyal patients who stay, return, and refer others.