Have Them at Hello
How Better Phone Conversations Drive Case Acceptance and Patient Trust
What you’ll learn:
Strong impressions that build trust
Create strong first impressions that build trust from the first call
Guiding conversation with confidence
Confidently guide conversations around insurance and finances
How to reduce missed opportunities
Keep callers engaged and reduce missed opportunities
AI support for the front desk
From ensuring calls are answered to helping keep patients engaged when teams are busy—and why this makes training your team on phone skills more important than ever
Most practices lose cases on the phone
Most patients are calling with just two things on their mind: their insurance and their out-of-pocket cost. How your team handles those conversations—especially early—has a direct impact on case acceptance.
In this session, Laura Nelson, FAADOM, Founder, Front Office Rocks & Vice President of AI at Mango Voice, will break down why phones are the first and most critical step in the case acceptance process, and how confidence, clarity, and consistency in communication can change everything. She’ll share practical strategies to help teams handle insurance and financial conversations in a way that builds trust instead of confusion.
Need some support? See how Alphaeon can help your practice improve patient access and increase case acceptance.
Enroll in minutes—at no cost
Offer flexible financing options to your patients
Join a growing network focused on expanding access to care
Did we mention our best-in-class provider support? 99% of our calls answered in 60 seconds or less.