Positioning Financial Conversations with Confidence
Specialty procedures are some of the most valuable—and most difficult—to convert.
Higher costs. Greater complexity. Longer decision timelines. Even when patients need the treatment, hesitation is common—and too often, cases stall.
In this session, Angelique Swann, Director of Provider Performance Enablement at Dental Care Alliance, brings a powerful, real-world perspective on how leading organizations are improving case acceptance in complex, high-value care environments. Drawing on her experience supporting more than 900 providers and 500 practices, as well as her work across implant dentistry, DSOs, and global healthcare organizations, Angelique will break down the key barriers that impact patient decision-making—and how to overcome them.
What You’ll Learn
Why specialty and high-ticket procedures create unique challenges in case acceptance
The psychology behind patient hesitation—and how to address it effectively
How to position financial conversations with clarity and confidence
Strategies to build trust, reduce uncertainty, and guide patients to decisions
Practical approaches to improving conversion without pressure or discounting
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About the Presenter
Angelique Swann serves as the Director of Provider Performance Enablement at Dental Care Alliance, where she helps optimize, strengthen, and grow more than 900 dental providers and 500 dental practices across the organization. Her work focuses on driving provider performance, accelerating growth, and creating measurable impact through strategic enablement, education, and operational excellence. With consulting experience alongside respected firms such as Pritchett & Associates and Dick Grote’s Performance Systems Corporation, Angelique brings a diverse background spanning pharmaceuticals, biotechnology, medical devices, and implant dentistry. This breadth of experience has shaped her deep understanding of provider behavior, patient decision-making, and the psychology behind successful treatment acceptance—particularly within complex, high-value care environments.
As a coach, speaker, and educator, Angelique developed her expertise in dental instructional design and provider performance while working with industry leaders including ClearChoice Dental Implant Centers, Nobel Biocare, and Straumann Group. She has partnered with manufacturers, DSOs, and private practices throughout the United States, Europe, and the Middle East, helping teams drive sustainable growth and improve business performance. Angelique is particularly passionate about equipping providers and teams with the skills needed to position financial conversations with confidence, increase case acceptance, and successfully navigate the unique challenges that often accompany specialty and high-ticket procedures. Her work emphasizes helping clinicians and teams create clarity, certainty, and trust—transforming difficult conversations into opportunities for better patient outcomes and practice growth. Angelique is committed to helping organizations build productive, profitable, and high- performing cultures that elevate both the provider and patient experience.
